Refund policy

Return & Refund Policy

At MerrowHairStudio, we want you to feel confident in your purchase.

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on eligible items. To qualify, the product must be:

Returned within 30 days of delivery
Unused
In its original, unopened packaging
In the same condition that you received it

Opened Products

For hygiene and quality-control reasons:

No refunds will be issued under the 30-day money-back guarantee if the packaging has been opened
We do not accept returns for any opened products

Non-Returnable Items

The following items are final sale and cannot be returned or refunded:

Any product with opened or tampered packaging
Any product that has been used
Any item returned after the 30-day return period

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery with your order number and clear photos of the item and packaging. We will review the issue and work with you to resolve it.

Return Approval

All returns must be approved by MerrowHairStudio before being sent back. Unauthorized returns may not be accepted.

For return questions or to request help with an order, please contact MerrowHairStudio customer support.